Frequently Asked Questions
Q. How much is a Vet consultation?
A. £60.95
Q. How much is a Nurse consultation?
A. £32.20
Q. How do I register a new pet?
A. You can register for a new pet here.
Q. Can I see the same vet every time?
A. Of course! We will always encourage you to have the same vet so you, your pet and our staff have a great sense of continuuity. We might sometimes ask you to see someone else if the vet is off or another staff member has a skill set in a particular field you might need.
Q. How do I know if it is time to say goodbye to my pet?
A. This can be an incredibly difficult decision to make. Feel free to give us a ring. We have a team of people dedicated to helping you get through this tough decision, and what your options might be.
Q. What do I need to do take my pet abroad?
A. You will need an AHC or Animal Health Certificate, The Pet Passport is no longer valid, more details can be found here.
Q. Can I buy my pets medicine online?
A. Certainly! We can provide a written prescription enabling you to purchase your pet's medication online. Simply ask for a written prescription and we can organise this for you. Be aware there are some terms and conditions for controlled drugs.
Q. Are you feline friendly?
A. Oh yes, we have been awarded the ISFM Gold Standard for feline care. We have a dedicated cat area with separate entrance to keep kitties feeling calm and away from dogs.
Q. Are you dog friendly?
A. You bet! We are a Dogs Trust & British Veterinary Behaviour Association Dog Friendly Clinic, this is for veterinary professionals to apply dog behavioural principles to make the provision of veterinary care the most comfortable experience possible for dogs, owners, and veterinary teams alike.
Q. What do I do if I find an injured animal?
A. Please give us a call and we can advise you further. We can help injured wildlife and strays but they must clearly be injured otherwise please leave them alone. If you see a bird that appears fine but is lying still or flat DO NOT GO NEAR IT OR PICK IT UP! There is an ongoing issue with bird flu which can affect humans, so please contact the council immediately.
Q. What if I find a stray cat?
A. Please leave it alone, most cats will comfortably wander a fair distance away from home. Do not feed the stray, as this can encourage it to stay away from home! You can find further advice on the www.RSPCA.org.uk . We are unable to take in strays unless they are injured and require medical treatment.
Q. What if I find a stray dog?
A. Firstly you should knock on the doors of the area where you have found the dog, most owners are very close. If this is not successful make a note of where you are and give us a call. If safe to do so, bring the stray dog in to us so we can scan for a microchip and hopefully reunite the dog with their owner. We are unable to take in strays unless they are injured and require medical treatment.
Q. What do I do if my pet needs an operation?
A. Don't worry, we will have everything prepared for your pet's visit, a member of the clinical team will call you with specific instructions on what to do a day or two before their procedure, please call us if you have any concerns.
Q. Can I put my cat in kennels if they are sick?
A. Potentially, yes. We work with a few local catteries so contact them first as they may be able to help you directly. We are able to liaise with the catteries who deal with certain conditions, such as FELV.
Q. Will a vet come to my house?
A. Yes, we can arrange a home visit, please call us to book a suitable time for a Vet or Nurse to visit you at home and the confirm our prices.
Q. Do you offer hydrotherapy?
A. We work with an amazing Hydrotherapist, Ease in Motion based at our Sea Street branch.
Q. Do you offer grooming?
A. Based at our Sea Street branch, Poochypoos Dog Grooming is there for all your pets' pampering needs.
Q. Can my pet have Specialist surgery?
A. Yes, Andrei is a travelling Orthopaedic surgeon who visits us.