Frequently Asked Questions
Q. How much is a Vet consultation?
A. £49.20
Q. How much is a Nurse consultation?
A. £25.00
Q. How do I register a new pet?
A. You can register for a new pet here.
Q. How do I sign up for the monthly payment plan?
A. You can sign up for our monthly payment plan here.
Q. Can I see the same vet every time?
A. Of course! We will always encourage you to have the same vet so you, your pet and our staff have a great sense of continuuity. We might sometimes ask you to see someone else if the vet is off or another staff member has a skill set in a particular field you might need.
Q. How do I know if it is time to say goodbye to my pet?
A. This can be an incredibly difficult decision to make. Feel free to give us a ring. We have a team of people dedicated to helping you get through this tough decision, and what your options might be.
Q. Can I have a payment plan?
A. We understand times can be difficult. If your pet needs treatment then have a chat with us and we will see what we can do for you. We are here to help you and your pet where we can
Q. What do I need to do take my pet abroad?
A. You will need an AHC or Animal Health Certificate. The Pet Passport is no longer valid. Send us a message or call us for more details.
Q. Can I buy my pets medicine online?
A. Certainly! We can provide a written prescription enabling you to purchase your pet's medication online. Simply ask for a written prescription and we can organise this for you. Be aware there are some terms and conditions for controlled drugs.
Q. Are you feline friendly?
A. Oh yes. We have an amazing cat suite due to open, dedicated cat consult rooms and a separate cat waiting room. These areas are all equipped with cat calming pheremones to try and prevent or alleviate any stress for your feline companion's vet visit.
Q. Are you dog friendly?
A. You bet!
Q. What do I do if I find an injured animal?
A. Please give us a call and we can advise you further. We can help injured wildlife and strays but they must clearly be injured otherwise please leave them alone. If you see a bird that appears fine but is lying still or flat DO NOT GO NEAR IT OR PICK IT UP! There is an ongoing issue with bird flu which can affect humans, so please contact the council immediately.
Q. What if I find a stray cat?
A. Please leave it alone, most cats will comfortably wander a fair distance away from home. Do not feed the stray, as this can encourage it to stay away from home! You can find further advice on the www.RSPCA.org.uk . We are unable to take in strays unless they are injured and require medical treatment.
Q. What if I find a stray dog?
A. Firstly you should knock on the doors of the area where you have found the dog, most owners are very close. If this is not succesful make a note of where you are and give us a call. If safe to do so, bring the stray dog in to us so we can scan for a microchip and hopefully reunite the dog with their owner. We are unable to take in strays unless they are injured and require medical treatment.
Q. What do I do if my pet needs an operation?
A. Don't worry, we will have everything prepared for your pet's visit. A member of the clinical team will call you with specific instructions on what to do . If you are concerned or have questions contact us via any of our platforms. We are here to help.
Q. Can I put my cat in kennels if they are sick?
A. Potentially, yes. We work with a few local catteries so contact them first as they may be able to help you directly. We are able to liase with the catteries who deal with certain conditions, such as FELV.
Q. Will a vet come to my house?
A. We can do home visits. Please call us for details on how to arrange and the cost. Please remember there is a lot to consider when a vet leaves the building
Q. Do you offer hydrotherapy?
A. We work with a fantastic Hydrotherapist and Chiropractor at our Sea Street branch who runs her own business.
Q. Do you offer grooming?
A. We worth with a fantastic groomer and Chiropractor at our Sea Street branch who runs her own business. Dedicated to making sure your pet has a stress free journey.
Q. Can my pet have Specialist surgery?
A. Yes, Andrei is a travelling Orthopaedic surgeon who visits us.