Vidivet

FREE access to veterinary advice and support until 31st May.

Vidivet

FREE access to veterinary advice and support until 31st May.

Vidivet

FREE access to veterinary advice and support until 31st May.

Vidivet

FREE access to veterinary advice and support until 31st May.

"by far the best vets in the local area" Lauren Bramley-Green
"the staff were amazing" Joanna Dighton
"very helpful, efficient & polite" Samantha Dubois
"sincere empathy, thought & understanding" Debby Reed
"clean, friendly, efficient" Sharon Taylor
"can't fault them" Ross Henry
"so kind - could not have asked for more" Kim & Les Seager
"always put animal welfare above everything else" Lauren Bramley-Green
"very friendly and helpful" Janet West
"enormous experience, skill and understanding" Polly Nanoh
"the vet went above and beyond " Natalie Mclean
"very caring" Dan Roberts
"would recommend to anyone" Julie Hillier
"very professional and very pleasant" June Hancock
"cannot recommend highly enough" Nigel Charman
"a really professional caring service" Adrian Comber
"very personable, friendly and sensitive to my needs" Jade-Leigh Rogers
"best vets around" Alison Villiers
"lovely vet, great staff" Stephen Munday
"would highly recommend" Sue Burroughs
"very pleasant experience" Tim Giles
" kind, supportive and caring " Lesley Taylor
"Warm, friendly reception staff and most importantly brilliant vets" Angelo Sklinitzis
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Complaints Policy

Suggestions and compliments

If you have a suggestion on how we can improve our service, a compliment, or a concern we want to her from you. 

Concerns

If you have any concerns or questions about our care let us know.  

1. Raise your concern or question with the person in charge of your animal’s care, they may be able to immediately resolve your concern.   If they are unavailable, discuss your concern with another member of the team.

2. Write to us. Please address your correspondence to our Client Care Manager by emailing Reception@BroadwayVetGroup.co.uk, please include the following information:

  • Your Name
  • Your contact email and phone number
  • Your pets name
  • Date of incident
  • Describe the nature of your concerns and how we can resolve this for you. 

We will aim to acknowledge your correspondence within 5 working days.  In some cases, we may need to carry out further investigation.  In such cases, we will endeavour to respond to your concern within 28 working days and if we are not able to address your concern within this timeframe, we will let you know.

3. If you are not satisfied with the written response from us, then you may raise your concerns by emailing the Practice Manager. 

A passionate team continually supporting the people and animals of our community.

Herne Bay Surgery 1 The Broadway Herne Bay CT6 8SR 01227 375978
Herne Surgery Unit 1 The Links Herne CT6 7FE 01227 367232
Opening Hours - Herne Bay
Monday to Friday
8.45am - 1.30pm
Saturday
Closed
Sundays
Closed
Opening Hours - Herne
Monday to Friday
8.45am - 6.00pm
Saturday
9.00am - 12.00pm
Sundays
Closed
In An Emergency

If your pet has a problem during surgery hours, please telephone the practice immediately 01227 367232 and we will ensure that you are offered an appointment on a priority basis.

Out of surgery hours our emergency services is provided by: VetsNow Herne Bay

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